AI-Powered Compliance and Quality Assurance

Momentum Life needed to improve the rigour of its Quality Assurance (QA) processes, which were previously limited to sampling only a small fraction of contact centre calls. Quanton delivered QBOT®, an AI-powered solution that transcribes and assesses 100% of customer interactions against specific regulatory and business criteria in near real-time. This has reduced compliance costs by up to 70% and allowed QA resources to be redeployed to the frontline to support business growth.